Spinn Sykkelshop?
You be the judge. About two years ago I purchased a mid-level Bianchi mountain bike from the Stavanger Spinn. It was the previous year's model, so I received a very good price, although the seat was nowhere near long enough and I had to pay extra for the right post. A year later I picked up an extra wheelset from the same shop so I could run studded tires on one set, and regular tires on the other.
Early this year, I broke the deraileur hanger "just riding along"--- as in I didn't crash. It took over two month and no word on the replacement. I had called, emailed, called again, stopped by the store, but nobody could tell me what the status was for the order. FinallyI took the entire bike in. It was quickly repaired, even though I only asked for the hanger--- I can fix a bike easily enough myself. I was handed a repair bill of about $80US-- and they replaced some cable housings and who knows what else. All I wanted was the $10 part. But oh well--- it saved me the trouble of fixing it myself.
Yesterday I finally managed to go out of a regular bike ride--- not just a quick commute. The shifting was way off. Today I took a closer look at it, and I found a stuck link. This was odd, considering the chain was brand new--- maybe a week before the hanger broke. I replaced the stock chain with an SRAM, since they are easier to remove with their power link. Today, I could not find the power link anywhere, so I finally broke the chain where the link was stuck. As I was cleaning it, I realized there was no power link (or quick disconnect, or whatever SRAM calls them). I thought that was the whole point in buying SRAM.
Tomorrow I will return to the shop. It will be very interesting to see how this is handled. I am entirely unimpressed with Spinn. Funny how we are planning to buy a kid trailer and a mountain bike for my wife in the very near future. Bike Brothers, anyone?